Data controller
The data controller is Dr. Hugo R. Niebles Camacho, operating under the brand Niebles Plastic Surgery.
Office address: Hospital Real San José de Valle Real, Torre de Consultorios, Piso 12, Consultorio 11 A, Av. Central Guillermo González Camarena 911, Residencial Poniente, 45136 Zapopan, Jal.. Email: [email protected]. Phone / WhatsApp: +52 33 3155 3347.
Data we collect
When you write through the form or contact channels, we may receive: name, email, phone, city or country, procedure of interest and the content of your message.
Basic technical browsing data may also be generated (for example device type, pages visited or session identifiers) as needed for the site to function.
Do not request or send sensitive medical information through this site (clinical records, studies, detailed diagnoses or health data). That information is reviewed only in the context of a medical assessment.
Purposes of processing
We use your data to: handle information or consultation requests; answer inquiries; coordinate appointments and administrative follow-up; and communicate with you through the channels you provide.
Secondarily, where applicable, we may use aggregated or technical data to improve the site, security and clarity of published information.
Legal basis and consent
Processing is based on your voluntary request for contact or information, on any relationship that may arise from an assessment, and on applicable legal obligations in Mexico.
By submitting the form or contacting us, you confirm that the data you provide is accurate and that you may use those channels to communicate with the practice.
Processors and third parties
To operate the site and receive messages we may rely on technology providers, for example: web hosting (such as Cloudflare Pages), form delivery (such as Web3Forms) and, if you write via WhatsApp, the corresponding messaging platform.
These providers act as processors or technical intermediaries according to the service. We do not sell your personal data. Data is shared only as needed to provide the requested service or operate the site.
If you use links to maps or other external services (for example Google Maps), those sites may process data under their own policies.
Retention
We keep data for as long as needed to handle your request, follow up on communication and meet legal or administrative obligations. When no longer needed, data is deleted or securely discontinued as appropriate.
ARCO rights and how to exercise them
Under applicable Mexican personal data protection law, you may request access, rectification, cancellation or opposition (ARCO rights), as well as limit the use or disclosure of your data where applicable.
To exercise them, write to [email protected] or contact +52 33 3155 3347, stating your full name, the right you wish to exercise and a way to reply. We may request additional information to confirm your identity.
Cookies and similar technologies
The site may use essential cookies or local storage for operation (for example language preference or basic security).
If analytics or other non-essential cookies are enabled in the future, consent will be requested when the site configuration requires it. You can control cookies from your browser.
Security measures
We apply reasonable administrative and technical measures to protect data against unauthorized access, loss or misuse. No system is completely invulnerable; if you detect an incident related to your data, contact us immediately.
Minors
This site is not directed at minors. If you are a parent or guardian and believe a minor sent us data, write to us so we can review and, where appropriate, delete the information.
Changes to this notice
We may update this notice to reflect operational, legal or site changes. The current version is published on this page with its update date.
Privacy contact
For questions about this notice or the processing of your data: [email protected] · +52 33 3155 3347 · Hospital Real San José de Valle Real, Torre de Consultorios, Piso 12, Consultorio 11 A, Av. Central Guillermo González Camarena 911, Residencial Poniente, 45136 Zapopan, Jal..
This notice is informational regarding website data processing. It does not replace personalized legal advice or any notice that may be provided at the office for the clinical record.